Quality customer support is a critical factor in long-term customer satisfaction and loyalty. Alteran Technologies Is committeed to supporting and servicing our customers for the long-term. We understand that your business requires an immediate resolution of any problem and we are dedicated to providing you with timely support to ensure our continuing business relationship. As part of our support package you receive:

Telephone Support

24 x 7 x 365 telephone and email technical support

Remote Access Support

VPN network technical support. This process allows our engineers to diagnose and resolve customer system issues over the Internet

On Site Support

On site support when and if necessary.

Site Audit Support

Our support package also includes periodic on site audits by one of our experienced engineers. Our system installation is audited and certified to insure that it is performing to all specification.

Software Upgrades

Delivery of new software upgrades, patches, or workarounds